Shipping & Returns
How your gear gets to you, and how to send it back if it is not right. Questions? A real person on the Falconview team answers at info@falconviewoutdoors.com.
Shipping
Where we ship, how fast, and how to track it.
Where we ship
We currently ship to addresses in the United States.
Delivery options
- Economy5 to 8 business days
- Standard3 to 4 business days
- Express1 to 2 business days
The options and exact cost for your order are shown at checkout before you pay. Not every option is available for every item.
Partner brand gear
Falconview carries gear from partner brands. Those items ship directly from the brand that makes them, so an order with more than one brand can arrive in separate boxes, each with its own tracking.
Tracking your order
When your order ships, we email you a tracking link. You can also sign in to your account to see your orders.
Returns
A summary of our Refund Policy. The full policy is the final word.
365 days
You have 365 days after your item arrives to request a return. If any product does not meet your expectations within that year, return it for a full refund of the purchase price.
Guarantee registration
For products that require it, submit your See For Yourself Guarantee registration within 60 days of purchase, and keep your proof of purchase.
Damaged or wrong item
Check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us right away and we will make it right.
Items we cannot take back
Perishable goods such as food, custom or special order items, personal care goods, hazardous materials, and gift cards.
Refunds
Once we receive and inspect your return, we let you know if it is approved. Approved refunds go back to your original payment method within 10 business days.
Sending something back
Returns go through us first, so we can send you a label and the right address.
Contact us
Email info@falconviewoutdoors.com or use the contact form. Include your order number and what is wrong.
Get your label
If your return is accepted, we send you a return shipping label and instructions on how and where to send it.
Ship it back
Pack the item and send it with the label. We let you know once it is received and inspected.
Please do not send items back before requesting a return. Items sent without a return request cannot be accepted.